QUICK START

To initiate a return, please email us at customercare@tiddess.com with your order number and reason for return.

RETURN WINDOW

Our return policy allows for returns within 14 days after delivery. Returns initiated after this period cannot be accepted.

DAMAGED OR INCORRECT ITEMS

We will promptly issue a replacement or refund if your order arrives damaged or broken.

For items over $250, you must inspect the product upon delivery and report any damage immediately.

RETURN PROCESS

Ship your item to the designated return address (customer is responsible for return shipping costs on voluntary(*no longer interested returns)

We or the seller will process your return within 1-2 weeks of receiving it.

Receive your refund via your original payment method, as a store credit, or a gift card.

REFUND OPTIONS

Original payment method (3-5 business days to process)

Gift certificate (email certificates arrive within 48 hours, mail certificates within 2-6 business days)

Replacements (shipped once return is processed)

SHIPPING & FEES

Return Shipping: Customer is responsible for return shipping costs on returns for items “no longer needed” or “no longer interested in”

Restocking Fee: A 30% restocking fee applies to all returns not related to product defects or incorrect shipments

Original Shipping: Cost of original shipping is non-refundable

Refused/Unclaimed Packages: If a package is refused or remains unclaimed at a carrier’s facility and is returned to the seller or Tiddess, the customer will not be eligible for a refund. It is the responsibility of the customer to retrieve their package in a timely manner.

“NO LONGER INTERESTED” RETURNS

Returns classified as “no longer interested” include:

Change of mind after purchase

Item no longer needed

Found alternative product

Product met description but didn’t meet personal expectations

Size or fit issues (except for proven size chart inaccuracies)

Aesthetic preferences different than expected

For these returns:

Full 30% restocking fee applies

Customer bears all return shipping costs

Original shipping costs are not refunded

Item must be returned in original, unused condition with all packaging

Return must be initiated within the standard 14-day return window

These returns are processed as a courtesy to our customers and are not guaranteed

CANCELLATIONS AFTER SHIPMENT

If you request to cancel an order after a seller has shipped it, a cancellation fee will apply if the shipment can be recalled. This fee covers shipping and packaging costs incurred by the seller.

NON-RETURNABLE ITEMS

The following items cannot be returned:

Custom/handmade items

Dropship products

Elderly/health care products

Bed and bath items (mattresses, towels, sheets, pillowcases)

Shoes

Sale items (non-regular priced items)

Gift cards

Health and personal care items

DELIVERY INFORMATION

Some packages from our sellers cannot be delivered to P.O. Boxes

Return labels expire after 15 days; contact us if your return isn’t processed within this timeframe

DISPUTED DELIVERIES

If tracking information shows an item as “Delivered” but you claim non-receipt, you must file a claim with the carrier

You must provide Tiddess with:

The carrier claim number

A copy of the carrier’s investigation letter/documentation

No refund will be issued until the carrier investigation is complete

Refunds for non-delivery will only be processed if the carrier confirms the package was not delivered or was delivered to the wrong address.

Claims must be filed within 48 hours of the tracking showing “Delivered” status.

MaviGadget and our sellers cannot be held responsible for packages that tracking shows were properly delivered.

ADDITIONAL INFORMATION

Returns must be in original condition

Refunds are only issued to the original purchaser

PayPal refunds can be processed within 14 days of purchase

For PayPal transactions older than 12 months, a check will be issued

We reserve the right to refuse returns that appear fraudulent or abusive

DISPUTE & CHARGEBACK POLICY

Transit Disputes

Opening payment disputes while items are in transit from sellers violates our terms of service.

Tracking information showing an item in transit serves as valid proof of shipment.

Premature disputes may result in the cancellation of the order and forfeiture of refund eligibility.

Return Requirements

All returns must follow our established return process

Customers who refuse to return items but request refunds will be denied

Photographic evidence of damaged items must be provided within 48 hours of delivery

Failure to provide required documentation will result in the denial of return requests

Chargebacks

Customers agree to contact Tiddess directly before initiating any chargeback with their payment provider

Chargebacks filed without first attempting resolution through our customer service will be contested

We maintain comprehensive order records including:

Shipping confirmations

Delivery confirmations

Customer communications

Return processing documentation

These records will be submitted as evidence in all chargeback disputes

Customers who file fraudulent chargebacks may be banned from future purchases

Successful chargeback disputes may result in collection actions for the disputed amount plus processing fees

By making a purchase, you acknowledge and agree to these dispute resolution terms. Our policies are designed to ensure fair treatment for both customers and our business.

For any questions about our return policy, please contact our customer support team at customercare@tiddess.com.